Jirani is a robust, customizable, and scalable whitelabel digital marketplace platform that can be adopted by donors, financial institutions, MSME. The architecture provides a centralized, web-based system that enables automated information aggregation, and seamless API integration with existing data sources. The marketplace incorporates industry best practices in data and information management, security, scalability, and user experience.
WhatsApp Features;
- Product Discovery: Browse categories, search products, view images/prices, product recommendations
- Shopping Cart: Add/remove items, view cart, modify quantities, save for later
- Checkout: Complete purchase flow, address entry, payment selection, order confirmation
- Order Tracking: Real-time status updates, delivery notifications, proof of delivery
- Customer Support: 24/7 chatbot, human agent escalation, order inquiries, complaint resolution
- Account Management: Profile updates, order history, saved addresses, payment methods
- Notifications: Order updates, payment confirmations, promotional offers, reminders
- Language Support: English, Swahili (expandable to local languages)
- Offline Capability: Queue messages when offline, sync when connected
